Warranty

We stand behind the quality of our products and provide warranty coverage to ensure a worry-free experience.

Warranty Coverage

Most of our products are covered by a 12–24 month limited warranty depending on the product model. The warranty covers manufacturing defects and functional issues under normal use conditions.

What is Covered

• Manufacturing defects
• Non-functional hardware failure under normal use
• Audio or connection failure not caused by misuse

What is Not Covered

• Physical damage (drops, water, misuse)
• Unauthorized modification or repair
• Normal wear and tear (cables, ear tips, etc.)

How to Request Warranty Service

If you experience an issue, please contact our support team with the following information:

• Order number
• Description of the issue
• Photos or short video (if applicable)

We will review your request and provide a replacement or solution as quickly as possible.

Response Time

We typically respond within 24–48 hours on business days.